Accessibility Statement
Last updated: May 10, 2026
Bay Urgent Care and Family Practice is committed to making our website and our clinic accessible to everyone, including people with disabilities. We believe that quality healthcare and clear health information should be available to all members of our community, regardless of ability.
Our Commitment
We work to meet the standards of the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities and more user-friendly for everyone. We also comply with the relevant requirements of the Americans with Disabilities Act (ADA).
What We've Built In
Our website includes the following accessibility features:
Keyboard navigation
All interactive elements can be reached and operated using a keyboard alone.
Screen reader support
Pages are structured with proper headings, landmarks, and alt text for assistive technology.
Color contrast
Text and interactive elements meet WCAG 2.1 AA contrast requirements.
Resizable text
Page text can be enlarged using your browser's zoom controls without breaking the layout.
Mobile responsive
The site adapts to phones, tablets, and desktops so you can read it on any device.
Plain language
We avoid medical jargon when plain English will do, so health information is easier to understand.
Accessibility at Our Clinic
Our Petoskey clinic is committed to providing an accessible environment for all patients. This includes:
- Wheelchair-accessible entrance and parking
- Accessible exam rooms
- Assistance with paperwork and check-in for patients who need it
- Reasonable accommodations on request
If you have specific accessibility needs for your visit, please call us ahead of time at (231) 753-1400 so we can prepare and make your visit as smooth as possible.
Communication Assistance
We provide auxiliary aids and services to ensure effective communication with patients who have hearing, vision, or speech disabilities, at no cost to the patient. This may include:
- Large-print materials
- Written notes and visual aids
- Patience and time during conversations
- Coordination with interpreters when arranged in advance
If you need a specific accommodation, let us know when you schedule or check in.
Ongoing Improvements
Accessibility is not a one-time project. We regularly review our website and our practices to identify areas for improvement, and we update content and code as needed. The web is always changing, and we're committed to keeping pace.
Found an issue? Tell us.If you encounter any part of our website that isn't accessible, or if you need information in a different format, please reach out using the contact information below. Your feedback helps us do better.
Third-Party Content
Some content on our website — such as embedded maps, third-party scheduling tools, or external billing portals — is provided by other companies. While we choose partners thoughtfully, we cannot guarantee the accessibility of every third-party tool. If you have trouble with a specific third-party feature, contact us and we'll help you accomplish your goal another way.
Report an accessibility issue or request accommodation
We want to hear from you. Contact us in whatever way works best:
Bay Urgent Care and Family Practice
624 Charlevoix Avenue
Petoskey, MI 49770
Phone: (231) 753-1400
Email: support@bayuc.com
When reporting a website issue, please include: the page URL, what you were trying to do, and any assistive technology you're using. We'll respond within two business days.